Shipping policy

Where We Ship

We ship within the United States and to the following international destinations:

• North America: United States, Canada, Mexico

• United Kingdom & Europe: United Kingdom, Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, and other participating European countries

• Asia & Middle East: Japan, Hong Kong, Singapore, South Korea, Taiwan, Thailand, Malaysia, Philippines, Indonesia, India, United Arab Emirates, Israel, Turkey, Cyprus

• Oceania: Australia, New Zealand

• South America: Chile, Peru

If your country is not listed, it is not currently serviceable. Available destinations are always shown at checkout.

Processing Time

Orders are processed Monday through Friday, excluding US public holidays.

• In-stock items ship within 1–3 business days of your order being placed.

• Made-to-order items are produced individually after you order. Please allow 5–7 business days for production before the item ships. These items are clearly labeled "MADE TO ORDER" on the product page.

If your order contains both in-stock and made-to-order items, we may ship them in separate packages at no additional cost to you. You will receive tracking for each shipment.

During new product launches and holiday periods, processing may take longer than usual. We post a notice on the site when this happens.

Shipping Rates

Shipping is calculated automatically at checkout and shown in full before you pay. There are no hidden shipping charges added after purchase.

• Domestic (United States): the rate is based on the size of your parcel.

• International: the rate is based on your destination.

• Made-to-order apparel — including hoodies and sweatshirts — ships from a separate production facility and carries its own shipping rate, which is also shown at checkout.

To see your exact shipping cost before ordering, add the items to your cart and enter your country at checkout.

All rates are charged in USD.

Delivery Estimates

Delivery times begin once your order has shipped, not when it is placed. Add the processing time above to estimate the total time to your door.

These are carrier estimates, not guarantees. Customs processing, weather, and carrier delays can extend transit times beyond our control.

Customs, Duties and Import Taxes

International orders ship DDU (Delivered Duty Unpaid).

Customs duties, import taxes, VAT, and any carrier handling fees charged by the destination country are not included in the product price or the shipping cost you pay at checkout. These charges are the responsibility of the recipient and are collected by the carrier or customs authority at delivery.

Charges vary by country and by order value. We are not able to calculate or estimate them in advance, and we cannot mark shipments as gifts or declare a lower value.

If a package is refused at customs and returned to us, we can refund the cost of the products. Shipping charges and any customs fees already incurred are non-refundable.

Order Tracking

Once your order ships, we email you a tracking number. Domestic orders ship via USPS or UPS; international orders ship via DHL or the destination country's postal service, depending on the destination.

Tracking information can take up to 48 hours to become active after you receive the email. If your tracking has not updated after 5 business days, please contact us.

Incorrect or Incomplete Addresses

Please double-check your shipping address before completing your order. We are not able to change the delivery address once an order has entered processing.

If a package is returned to us because of an incorrect or incomplete address, we will contact you to arrange reshipment. A second shipping charge will apply.

Lost, Delayed or Damaged Shipments

If your order arrives damaged, email us at shop@visionalpop.com within 14 days of delivery with your order number and photographs of the item and the packaging, and we will make it right.

If tracking shows your package as delivered but you have not received it, please first check with your household and neighbors and contact your local carrier. If it still cannot be located, contact us and we will open an investigation with the carrier.

Contact

Questions about shipping? Email us at shop@visionalpop.com and we will get back to you within 2 business days.

Visional Pop, Inc. 1209 Orange Street, Corporation Trust Center, Wilmington, DE 19801, USA